Revenue growth
Turn more interactions into acquisition, conversion and retention.
Back to homeCustomer Experience Solutions
Customer experience that compounds into growth.
Omnichannel voice and digital CX, delivered by dedicated, university-educated, 100% in-office teams that overlap your entire US business day, with a dedicated night shift and bank-grade compliance. Delivery powered by OmniContact, an Econet Group company.
- HIPAA
- SOC 2 Type II
- ISO 27001
- PCI-DSS
- GDPR
- Cyber Essentials
Impact areas
Where we create the greatest impact.
Six areas where a well-run CX operation changes the numbers, not just the sentiment.
Operational efficiency
Remove bottlenecks and simplify high-volume work.
Customer experience
Faster, more consistent, more human support across every touchpoint.
AI and automation
Practical AI that improves service and decisions.
Workforce excellence
Source, deploy and manage flexible teams that scale.
Decision intelligence
Turn operational data into confident decisions.
Services
Customer experience services.
A complete omnichannel operation, from tier-1 support through analytics and conversational AI.
Omnichannel engagement
Voice, chat, email, social, SMS and in-app in one unified agent view, with context-preserving channel switching and intelligent routing.
Customer support services
Inbound support at tier 1 and tier 2, 24/7 overflow and IVR, plus self-service deflection.
Outbound programs
Appointment setting, market surveys, retention and winback, and sales support.
Collections
Compliant recovery programs run under PCI-DSS and SOC 2 controls.
Contact-centre quality analytics
QA on interactions, speech and sentiment analytics, agent coaching, and CSAT and NPS uplift.
Conversational AI and chatbots
Deflect routine demand and assist agents in real time.
Use cases
Use cases by industry.
Regulated, high-volume, and seasonal operations we run every day.
Financial services and banking
KYC support, claims, fraud support, and collections under PCI-DSS and SOC 2 controls.
Insurance
Policy servicing, claims handling, and retention programs.
Healthcare
Adult patient and member engagement, HIPAA-aligned support, and revenue-cycle management.
Telecommunications
Omnichannel CX proven on large subscriber portfolios.
Retail and e-commerce
Order support, returns, seasonal surge, and catalog and content work.
Travel and hospitality
Guest and traveller support built for peaks, changes and recovery.
Technology and SaaS
Product support, onboarding, and digital-first assistance.
Education and EdTech
Learner and candidate support, plus remote proctoring.
Why our CX delivery
Built for US buyers, staffed for quality.
Full-business-day coverage
Teams that overlap your entire US business day, not a partial window.
Dedicated night shift
A purpose-built night operation, not an after-hours workaround.
Neutral accents
Clear, neutral-accent agents your US customers understand immediately.
University graduates
Degree-qualified talent from deep African academic pipelines.
100% in-office teams
Secure, access-controlled facilities with supervised delivery floors.
Bank-grade compliance
ISO 27001, SOC 2 Type II, HIPAA, PCI-DSS, GDPR and Cyber Essentials aligned controls.
Multilingual reach
Coverage across English, French, Portuguese and a broad set of African languages.
Delivery partner
Delivered from enterprise-grade OmniContact facilities.
CX programs are delivered in partnership with OmniContact, an Econet Group company, from secure, access-controlled facilities across South Africa and Zimbabwe.
Delivery powered by OmniContact, an Econet Group company
Engagement models
Three ways to work with us.
Start where the risk is lowest and scale into the model that fits your operation.
Dedicated team
A named, badged team working only on your brand, your systems, and your KPIs.
Managed service
We own the outcome, the staffing model, and the quality bar against agreed SLAs.
Overflow and surge
Elastic capacity for peaks, launches, and seasonal demand without permanent headcount.
Next step
Let's map your CX operation.
A 30-minute discovery call is the fastest way to size the team, the channels, and the SLAs.